Can I return or exchange my item/order? (UK stores)

 Can I return or exchange my item/order? 

POLICY
OVERVIEW  

• If you wish to return your order, for whatever
  reason, you must send it back to us within 14 days from the date of
  arrival. It does not have to arrive with us within those 14 days. 
• We only provide free returns to those who
  received the wrong item or the incorrect item. 
• Clothing that has been washed or worn will not be
  accepted for return. Trying it on is fine. 
• Music, media and accessories must be
  unopened, unused, and in condition as received. 

Step One 

Please
include with the item you wish to return a note indicating:  

• Your name 
• Your order number 
• What action would like to take, e.g. ‘Exchange
  for a Large’ or ‘Return for refund’.  

  

Step Two

Use original packaging (if possible) to return your item(s) to one of the
following address including the note mentioned above. 

UK & Rest
of the World

Returns & Refunds

Backstreet Merchandise

Gate B, St George`s House

Cape Road

Warwick,

United Kingdom

CV34 5DJ 

  

Or 

  

North America
Returns & Refunds

1265 Sunrise Highway

Suite 102

Bay Shore NY, 11706

United States of America 

  

  

  

How long will it take for
my Return/Exchange to be processed? 

Once your returned
package has reached our warehouse please allow up to 8 business days for
it to be processed through our returns department. A representative will be in
contact with you (via the email address used to place your order) to
provide further details. 

Return Tracking 

Make sure to use a
shipping method with tracking and hold onto your tracking number when you
return the items. We cannot be held responsible for any returned
merchandise unless you have obtained proof of delivery. 

Can I get a
pre-paid return shipping label? 

Shipping fees are only
covered for products that are damaged or shipped incorrectly. Please
contact customer support with an explanation of defect and include photo and/or
video of damaged or incorrect item to receive a pre paid shipping label
via email for your return.  

If you have received a
return shipping label, make sure you send your item(s) back within 2 weeks from
receiving your return shipping label or your return shipping
label will become invalid.  

What if the exchange item
I want is out of stock? 

Due to high demand and
varying stock levels, if we are unable to offer exchanges because a
specific style or size has sold out, we will refund you instead. 

When will I receive my
refund? 

In most cases, once a
refund has been submitted, the issuing bank will post it to your account within
3-5 business days when issued to a credit card. Refunds issued to a bank
account or pin-less debit typically take 10 business days to reflect on the
account balance. This time frame may vary from one financial
institution to another. 

  

Can I return or exchange my item/order? 

POLICY
OVERVIEW  

• If you wish to return your order, for whatever
  reason, you must send it back to us within 14 days from the date of
  arrival. It does not have to arrive with us within those 14 days. 
• We only provide free returns to those who
  received the wrong item or the incorrect item. 
• Clothing that has been washed or worn will not be
  accepted for return. Trying it on is fine. 
• Music, media and accessories must be
  unopened, unused, and in condition as received. 

Step One 

Please
include with the item you wish to return a note indicating:  

• Your name 
• Your order number 
• What action would like to take, e.g. ‘Exchange
  for a Large’ or ‘Return for refund’.  

  

Step Two

Use original packaging (if possible) to return your item(s) to one of the
following address including the note mentioned above. 

UK & Rest
of the World

Returns & Refunds

Backstreet Merchandise

Gate B, St George`s House

Cape Road

Warwick,

United Kingdom

CV34 5DJ 

  

Or 

  

North America
Returns & Refunds

1265 Sunrise Highway

Suite 102

Bay Shore NY, 11706

United States of America 

  

  

  

How long will it take for
my Return/Exchange to be processed? 

Once your returned
package has reached our warehouse please allow up to 8 business days for
it to be processed through our returns department. A representative will be in
contact with you (via the email address used to place your order) to
provide further details. 

Return Tracking 

Make sure to use a
shipping method with tracking and hold onto your tracking number when you
return the items. We cannot be held responsible for any returned
merchandise unless you have obtained proof of delivery. 

Can I get a
pre-paid return shipping label? 

Shipping fees are only
covered for products that are damaged or shipped incorrectly. Please
contact customer support with an explanation of defect and include photo and/or
video of damaged or incorrect item to receive a pre paid shipping label
via email for your return.  

If you have received a
return shipping label, make sure you send your item(s) back within 2 weeks from
receiving your return shipping label or your return shipping
label will become invalid.  

What if the exchange item
I want is out of stock? 

Due to high demand and
varying stock levels, if we are unable to offer exchanges because a
specific style or size has sold out, we will refund you instead. 

When will I receive my
refund? 

In most cases, once a
refund has been submitted, the issuing bank will post it to your account within
3-5 business days when issued to a credit card. Refunds issued to a bank
account or pin-less debit typically take 10 business days to reflect on the
account balance. This time frame may vary from one financial
institution to another.